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The Role of Soft Skills in Hiring: How to Assess and Prioritise Them

The hiring landscape has evolved significantly over the years. While technical skills and qualifications remain crucial, employers are increasingly recognizing the importance of soft skills in building effective, collaborative, and resilient teams. Soft skills, often referred to as interpersonal or people skills, encompass a wide range of attributes such as communication, teamwork, adaptability, and problem-solving.  In this blog, we will explore the role of soft skills in hiring, why they are essential, how to assess them, and strategies for prioritising these skills in the hiring process.  

Step #1. Understanding the Significance of Soft Skills

  • The Changing Workspace: The modern workplace has transformed into a dynamic, interconnected environment. Traditional job roles are giving way to cross-functional teams, remote work, and agile project management. In such a setting, soft skills play a pivotal role in ensuring effective communication, collaboration, and adaptability.
  • Customer-Centric Approach: Customer expectations are higher than ever, and businesses are under constant pressure to deliver exceptional service. Soft skills, such as empathy and active listening, are essential for understanding and meeting customer needs, thereby improving customer satisfaction and retention.
  • Leadership and Employee Morale: Effective leadership relies heavily on soft skills. Leaders who can communicate clearly, inspire their teams, and resolve conflicts foster a positive work environment, leading to higher employee morale and productivity.
  • Conflict Resolution and Team Dynamics: In a diverse workplace, conflicts are inevitable. Soft skills like conflict resolution, empathy, and negotiation are vital in resolving disputes and maintaining harmonious team dynamics.

#Step 2. The Core Soft Skills to Look For

  • Communication: Effective communication is the foundation of all soft skills. It involves not only articulating ideas clearly but also active listening. Employees with strong communication skills can express their thoughts, listen to others, and provide feedback effectively.
  • Teamwork: Collaboration is essential in today's workplace. Teamwork involves working together towards a common goal,respecting others' opinions, and contributing positively to the team's success.
  • Adaptability: In a rapidly changing world, adaptability is a prized skill. Employees who can adjust to new situations, technologies, and roles quickly valuable assets to any organisation.
  • Problem-Solving: Problem-solving skills encompass critical thinking, creativity, and the ability to make sound decisions. Employees who can identify challenges and find effective solutions are instrumental in driving innovation.
  • Leadership: Leadership skills go beyond traditional management roles. They include the ability to inspire and motivate others, provide guidance, and take charge when necessary.
  • Emotional Intelligence:Emotional intelligence involves understanding and managing one's emotions and those of others. This skill is crucial in building strong interpersonal relationships and resolving conflicts.
  • Time Management:Effective time management ensures that employees can prioritise asks, meet deadlines, and maintain a healthy work-life balance.
  • Adaptation to Technology:In today's digital world, proficiency with technology is a soft skill in itself. Employees who can quickly adapt to new software and tools are more likely to stay competitive.

Step #3. Assessing Soft Skills in the Hiring Process

  • Resume and Cover Letter: The initial assessment of soft skills often begins with the resume and cover letter. Look for evidence of effective communication, teamwork, leadership roles, and adaptability in the candidate's past experiences and accomplishments.
  • Behavioural Interviews: Behavioural interviews are a common method for assessing soft skills. Candidates are asked to provide specific examples from their past experiences that demonstrate their ability to communicate, work in teams, adapt, and solve problems.
  • Assessment Tests: There are various assessment tests available to measure soft skills. These tests can evaluate emotional intelligence, personality traits, and cognitive abilities. Some popular options include the Emotional Intelligence Appraisal and the Myers-Briggs Type Indicator.
  • Role-Playing Scenarios: Role-playing exercises can simulate real-world situations and test a candidate's ability to handle them. For example, a customer service candidate may be asked to handle a difficult customer scenario, demonstrating their communication and problem-solving skills.
  • Reference Checks: Contacting previous employers and references can provide insights into a candidate's soft skills. Ask specific questions about the candidate's teamwork, adaptability, and communication abilities.
  • Group Interviews: In a group interview setting, candidates are observed while interacting with others. This can reveal their teamwork, leadership, and communication skills in a dynamic environment.

Step #4. Strategies for Prioritising Soft Skills

  • Define Your Needs: Before the hiring process begins,clearly define the soft skills that are most critical for the role and your organisation's culture. Consider what will help the candidate succeed in their specific role and contribute positively to the team.
  • Create Targeted Interview Questions: Craft interview questions that directly assess the soft skills you've identified as essential. For example, you might ask a candidate to describe a challenging teamwork situation they faced and how they resolved it.
  • Utilise Behavioral Assessment Tools: Utilise assessment tools to provide objective data on a candidate's soft skills. These tools can help you identify strengths and weaknesses that may not be apparent in interviews alone.
  • Foster a Collaborative Hiring Process: Involve multiple team members in the hiring process, especially those who will work closely with the new hire. This collaborative approach can help ensure that soft skills are evaluated from different perspectives.
  • Offer Training and Development: Recognize that not every candidate will possess all the desired soft skills.Consider offering training and development opportunities to help employees strengthen their skills once they join the organisation
  • Set Clear Expectations: Communicate your expectations regarding soft skills to candidates during the interview process and after hiring. This ensures that employees understand the importance of these skills in their roles.
  • Monitor and Evaluate: Continuously monitor and evaluate the effectiveness of your hiring process in assessing and prioritising soft skills. Make adjustments as needed to align with changing organisational needs.


In today's rapidly evolving workplace, soft skills are no longer a nice-to-have but a must-have. They are integral to effective communication, teamwork, and adaptability, making them essential for individual and organisational success. By understanding the significance of soft skills, identifying the core skills to prioritise, and implementing effective assessment strategies, organisations can build teams that are not only technically proficient but also well-equipped to navigate the challenges of the modern workplace. Remember, it's not just about hiring for skills; it's about hiring for success in the long run.